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Terms & conditions for clients within India
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Our Address

1403, Peninsula Park,
Veera Desai Road, Andheri West,
Mumbai- 400053

Email Support

For all order related queries you can also email us directly at

customercare@aashniandco.com

Phone

+91- 8375036648
Monday to Friday 10:00am to 6:30pm and
Saturdays 1:00pm to 6:30pm IST.

AASHNI + CO FLAGSHIP STORE

47 Ledbury Road, London W11 2AA
customercare@aashniandco.com
+44 207 985 0155

Store Opening Hours

Tuesday-Saturday: 10am- 6:30pm
Sunday 12pm- 6pm
Weekends- Appointment only
Mondays closed (1st February 2019- 1st May 2019)

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About Us

FLAGSHIP STORE

NOTTING HILL, LONDON

Aashni + Co opened it's flagship concept store in London's charming Notting Hill in the autumn of 2012 to pioneer the most desirable edit in Indian high fashion. Ever since, the brand has come to be associated with providing the residents of United Kingdom access to visionary South Asian designers, with offerings ranging from haute couture, ready-to-wear, jewellery and accessories.Since its opening, Aashni + Co has quickly emerged as one of London's most sought after destinations for luxury Indian fashion, garnering attention from fashionistas and celebrities in the city and Continental Europe alike. Aashni + Co is set over two floors with haute couture, ready-to-wear collections, jewelry and accessories.

Designers include Anamika Khanna, Anushree Reddy, Gaurav Gupta, Manish Malhotra, Sabyasachi, Rahul Mishra, Ridhi Mehra, Rimple and Harpreet Narula, Varun Bahl and like.

47 Ledbury Road, London W11 2AA. +44 207 985 0155. info@aashniandco.com

WEDDING SHOW

The Aashni + Co Wedding Show, which brought the who's who of Indian and Pakistani designers all under one roof in London, was launched in 2015 to strengthen this very same commitment the brand was founded with- providing access to the visionary designers of the South Asian Diaspora.

January being renowned as the seasonal buying and browsing period for Summer brides and grooms in the UK, Aashni + Co Wedding Show curates the latest bridal, occasion wear and couture collections from the top tier of the Indian design spectrum. India's most celebrated designers descend on the Capital to present their latest bridal and couture collections on one high-end platform. From established, A-list fashion houses to rising star, new-gen talents including Anamika Khanna, Anushree Reddy, Anju Modi,Faraz Manan, Gaurav Gupta, Manish Malhotra, Sabyasachi, Varun Bahl to name a few. UK audiences have the opportunity of meeting the attending fashion talents, celebrities in their own right across India's fashion landscape and internationally.

wslondon.com . weddingshow@aashniandco.com

ONLINE

Trying to reach out to a more global audience without any geographical barriers was the next logical step, which is how www.aashniandco.com was born in 2016. The online leg of the Aashni + Co family will stay true to its penchant for all things luxe and promises to bring the modern Indian woman a specially curated selection of the best in fashion. All just a click away.

customercare@aashniandco.com | +91- 8375036648 Monday to Friday 10:00am to 6:30pm, Saturdays 1:00pm to 6:30pm IST.

1403, Peninsula Park, Veera Desai Road, Andheri West, Mumbai- 400053, India

Terms & conditions for clients outside India

For customers based outside India making purchases via our web site.

Please read the following important terms and conditions before you buy anything on our site.

In this contract:

'We', 'us' or 'our' means Aashni Ecommerce Private Ltd, a company incorporated in India with Company Identification Number U74900MH2016PTC273725, whose registered office is at 402, Hamilton Court, Tagore Road, Santa Cruz (West), Mumbai – 400054; and
'You' or 'your' means the person using our site to buy goods from us. If you are under 16 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept orders from people over 18.

1 Introduction

1.1 In this contract 'We', 'us' or 'our' means

1.2 If you buy goods on our site you agree to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business reasons.

1.4 This contract is only available in English. No other languages will apply to this contract.

2 Ordering goods from us

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2

You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and yo must notify us of any breach of security or unauthorised use of your account.

2.3

You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it.

2.3.1

When you place your order at the end of the online checkout process (i.e. when you click on "Pay"), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

2.3.2

We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(c) you are not allowed to buy the goods from us;

(d) we are not allowed to sell the goods to you;

(e) you have ordered too many goods; or

(f) there has been a mistake on the pricing or description of the goods.

2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

3 Delivery

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 We will deliver your purchases using the delivery method that you select during the checkout process.

3.3

The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3). This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.4

We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.

3.5

If nobody is available to take delivery, please contact us using the contact details at the top of this page to arrange an alternative delivery, Unless you and we agree otherwise, if we cannot deliver your goods.

3.5.1 let you know;

3.5.2 cancel your order; and

3.5.3 give you a refund.

3.6 We may deliver your goods in instalments.

4 Payment

4.1

We accept the following payment methods: Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and PayPal. We do not accept any other method of payment.

4.2

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will only be charged when the goods are dispatched.

4.4

The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5 The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the Confirmation Email.

4.6 If the shipping address of your goods is in India the price of the goods includes sales tax and duties.

4.7

If the shipping address of your goods is outside India the price of the goods does not include sales taxes, import duties or other levies, and you will be responsible for paying those. In some cases payment of those charges may be necessary in order to release your goods from customs.

5 Nature of the goods

5.1

While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2

While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3

Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault. Garments featuring hand embroidery or hand finishing or incorporating fabrics such as chiffon and georgette are by their nature susceptible to pulls and rips and are not designed for hard wearing.

5.4 The packaging of the goods may be different from that shown on the site.

6 Made-to-measure and altered garments

6.1

We produce made-to-measure garments and alterations to ready-made garments according to the specifications that you provide when you place your order. If you wish to change your specifications after we confirm your order you must contact us at customercare@aashniandco.com as soon as possible. If you contact us before the garments have been dispatched we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.

7 Returns or Exchanges

7.1

This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 7 days from the date of delivery.

7.2

If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

7.3

In order to return faulty goods you must contact us at customercare@aashniandco.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

7.4

If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

7.5

If we provide a refund we will pay it to the account you used to purchase the goods. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit.

8 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

9 Limit on our responsibility to you

9.1

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

9.1.1 losses that:

(a) were not foreseeable to us when the contract was formed; or

(b) that were not caused by any breach on our part;

9.1.2 business losses.

9.2

Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.

10 Disputes

10.1 We will try to resolve any disputes with you quickly and efficiently.

10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.

10.3 If you want to take court proceedings, the courts of India will have exclusive jurisdiction in relation to this contract.

10.4 Indian law will govern this contract and any claims or disputes arising out of or in connection with it (including non-contractual claims and disputes).

11 Content

"Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We try to ensure that the information on this site is accurate and complete. But we do not promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed. Your use of the site and its content grants no rights to you in relation to any intellectual property rights relating to the Content All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

12 Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13 Our Right to Amend Terms

We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

14 Discounts & Promotions

Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purpose.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Terms & conditions for clients within India

For customers based in India making purchases via our web site.

Please read the following important terms and conditions before you buy anything on our site.

In this contract:

'We', 'us' or 'our' means Three Guards Clothing Private Ltd, a company incorporated in India with Company Identification Number U74900MH2016PTC274294, whose registered office is at 402, Hamilton Court, Tagore Road, Santa Cruz (West), Mumbai – 400054, Maharashtra, India, 400054; and
'You' or 'your' means the person using our site to buy goods from us. If you are under 16 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept orders from people over 18.

1 Introduction

1.1 In this contract 'We', 'us' or 'our' means

1.2 If you buy goods on our site you agree to be legally bound by this contract.

1.3 You may only buy goods from our site for non-business reasons.

1.4 This contract is only available in English. No other languages will apply to this contract.

2 Ordering goods from us

2.1 Below, we set out how a legally binding contract between you and us is made.

2.2

You will need to register on the site with information about yourself which is accurate, current and complete. The password you provide should be kept secure and you must notify us of any breach of security or unauthorised use of your account.

2.3

You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it

2.3.1

When you place your order at the end of the online checkout process (i.e. when you click on "Pay"), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a) the goods are unavailable;

(b) we cannot authorise your payment;

(c) you are not allowed to buy the goods from us;

(d) we are not allowed to sell the goods to you;

(e) you have ordered too many goods; or

(f) there has been a mistake on the pricing or description of the goods.

2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a) a legally binding contract will be in place between you and us; and

(b) we will dispatch the goods to you, or inform you of the estimated dispatch date.

3 Delivery

3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.

3.2 We will deliver your purchases using the delivery method that you select during the checkout process.

3.3 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3). This date is an estimate only and we do not guarantee to deliver the goods on that date.

3.4 We require that all deliveries are signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.

3.5 If nobody is available to take delivery, please contact us using the contact details at the top of this page to arrange an alternative delivery.

3.6 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

3.5.1 let you know;

3.5.2 cancel your order; and

3.5.3 give you a refund.

3.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you upon delivery.

3.7 We may deliver your goods in instalments.

4 Payment

4.1 We accept the following payment methods: Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and PayPal. We do not accept any other method of payment.

4.2

We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

4.3 Your credit card or debit card will only be charged when the goods are dispatched.

4.4

The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.

4.5

The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the Confirmation Email.

4.6 If the shipping address of your goods is in India the price of the goods includes sales tax and duties.

4.7

If the shipping address of your goods is outside India the price of the goods does not include sales taxes, import duties or other levies, and you will be responsible for paying those. In some cases payment of those charges may be necessary in order to release your goods from customs.

5 Nature of the goods

5.1

While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.

5.2

While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

5.3

Many of our garments are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault. Garments featuring hand embroidery or hand finishing or incorporating fabrics such as chiffon and georgette are by their nature susceptible to pulls and rips and are not designed for hard wearing.

5.4 The packaging of the goods may be different from that shown on the site.

6 Made-to-measure and altered garments

6.1

We produce made-to-measure garments and alterations to ready-made garments according to the specifications that you provide when you place your order. If you wish to change your specifications after we confirm your order you must contact us at customercare@aashniandco.com as soon as possible. If you contact us before the garments have been dispatched we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.

7 Returns or Exchanges

7.1

This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 7 days from the date of delivery.

7.2

If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

7.3

In order to return faulty goods you must contact us at customercare@aashniandco.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

7.4

If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

7.5 If we provide a refund we will pay it to the account you used to purchase the goods.

8 End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

9 Limit on our responsibility to you

9.1 9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:

9.1.1 losses that:

(a) were not foreseeable to us when the contract was formed; or

(b) that were not caused by any breach on our part;

9.1.2 business losses.

9.2

Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.

10 Disputes

10.1 We will try to resolve any disputes with you quickly and efficiently.

10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.

10.3 If you want to take court proceedings, the courts of India will have exclusive jurisdiction in relation to this contract.

10.4 Indian law will govern this contract and any claims or disputes arising out of or in connection with it (including non-contractual claims and disputes).

11 Content

Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We try to ensure that the information on this site is accurate and complete. But we do not promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed. Your use of the site and its content grants no rights to you in relation to any intellectual property rights relating to the Content All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.

12 Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

13 Our Right to Amend Terms

We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

14 Discounts & Promotions

Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purpose.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

PRIVACY AND COOKIES

What are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At www.aashniandco.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on www.aashniandco.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in.

PRIVACY POLICY

AASHNI + CO ("AASHNI + CO ", "we", "our", "us") is a trading name of Aashni Holdings PLC Group. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect and use the information that you provide us with. The following information is provided by AASHNI + CO to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.aashniandco.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
We do not store customer's credit card details.

Quick links:

What personal information do we collect from you and how?

How this information may be used, including anyone it might be shared with.
Marketing opt-in and opt-out provisions.
How you can access and if necessary, change the personal information AASHNI + CO maintains.
Safeguarding your personally identifiable information.
Where and how to ask questions or file complaints.
If you are under 16, we require that you inform a parent or guardian about AASHNI + CO's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with AASHNI + CO. This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and AASHNI + CO is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

AASHNI + CO collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by AASHNI + CO. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

AASHNI + CO may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within The Aashni + Co Group Limited. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.  We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.  Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.  From time to time AASHNI + CO may employ third party business partners to collect personal information on AASHNI + CO 's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by AASHNI + CO to comply fully with the AASHNI + CO Privacy Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you: (i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. (ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Aashni + Co Limited. At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact Customer Care on +91- 8375036648 between 10am to 5 pm, Monday to Friday. Or Email customercare@aashniandco.com

HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION AASHNI + CO MAINTAINS

If for any reason you are concerned that the personal information held by AASHNI + CO is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order may be re-processed through security validation checks. If you prefer, you may contact us by email at customercare@aashniandco.comand we will amend your personal details.

Returns and Exchanges

HOW TO RETURN AN ITEM

To return or exchange a product please email us the order# with product codes to customercare@aashniandco.com and we will help you with the process. Alternatively you can call us on +91- 8375036648 on Monday to Friday between 10am-6:00pm and Saturday between 1pm to 6pm. Your purchase should be sent back to us within 14 days of receiving your order.

Our team will provide you with a Return merchandise Authorization Number (RMA) following which you can simply fill up our online returns form quoting the RAN no and ship the item back to us. You will be notified by email once your return has been received and processed.. For details on which items qualify for a refund, please read our Returns Policy below.

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Aashni + Co will follow the policy of repair following replace and finally store credit if the item cannot be repaired or replaced.  If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on +91- 8375036648 between 10 AM to 6 PM, Monday to Friday and 1PM to 6PM on Saturdays. Or Email customercare@aashniandco.com

RETURNS POLICY

Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer. Made to Order/Measure/Custom/Bespoke items, Accessories and Bags do not qualify for a refund, store credit or an exchange. Customer is advised to check the ordered products and quantity in the invoice prior to accepting the package from the logistics/courier. In case of a discrepancy we request you to leave a remark with the logistics/courier company and notify us on customercare@aashniandco.com with the discrepancy details within 24 hours of accepting the package. In case of the discrepancy found correct, Aashni + Co will follow the policy of Repair following Replace and finally Store Credit if the item cannot be repaired or replaced. All other items can be returned in exchange for another item or online store credit.

Items should be returned unused and with all AASHNI + CO, designer garment tags still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return along with all invoices and paperwork. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice.

Shoes All shoes should be tried on a carpeted surface before wear.

Beauty Skincare, cosmetics, hair care and fragrance must be returned unused, unopened, and in their original packaging otherwise we may not accept them.

Lingerie & Swimwear Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault has occurred. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

Colors

We have made every effort to display the colors of our products that appear on AASHNI + CO as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Return outside the 14 day window may be accepted at our discretion.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

Made-to-Measure, Ready-made and Alteration - Terms and Conditions

The following are the terms and conditions which apply to sales of made-to-measure and Ready Made garments and also to alterations to ready-made garments, purchased from Aashni and Co Flagship Store at Ledbury Road, Notting Hill, London (“Aashni + Co ”) to you, (“the Customer”).

Made-to-measure garments are personally tailored to the Customer’s specifications and cannot be re-sold. Aashni + Co is therefore unable to accept any cancellation of an order for a made-to-measure item. Aashni + Co will make all reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes. Items purchased from Aashni + Co are non exchangeable and non refundable. The garment(s) purchased in store is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault. Other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.

Made-to-measure items and alterations are custom made items to which the distance selling provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations 2013 are not applicable.

If the customer is not satisfied with the quality of the delivered items(s), Aashni + Co will, following inspection of the goods, implement a strict policy of Repair, Replace and finally Refund, depending on which remedy is the most appropriate.

Orders for alterations to ready-made garments cannot be cancelled and any variation to an alteration order may be subject to an additional charge. Should Aashni + Co agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the Customer.

In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Aashni + Co Order or Measurement Slip shall be final. Accuracy of measurements submitted to Aashni + Co by the Customer will be entirely at the Customer’s own risk.

The Customer agrees to attend a minimum of three fittings of the made-to-measure or altered ready-made garment. The first fitting shall take place after delivery of the item; the second fitting 21 days thereafter and the third fitting after a further 14 days. (Despatch times are excluded from the aforementioned timetable). All further fittings will be completed within 10 working days post the 3rd fitting.

Aashni + Co cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, but will normally deliver within 9 – 12 weeks of accepting the Customer’s order.

Customers must collect finished articles within 30 days of being advised by Aashni + Co that they are available for collection. Failure to collect within this time without the consent of Aashni + Co may result in the item being disposed off. Correspondence of delivery will be via electronic mail or contact details recorded on the form. Customers are requested to check the details thoroughly prior to submission.

Ownership of any garment shall not pass to the Customer until paid for in full.

The garment should be kept in a separate cover when not in use and not in contact with any other garment as direct contact with another embroidered outfit may damage it. The garment must be kept out of contact of water and perfumes as they may cause discoloration. The garment must be Dry Cleaned by a reputed dry cleaner company only.

Shipping

Delivery

India,UK, EU, USA, Australia, Rest of the World

Product prices are shown as per the country from where the site is accessed, in case a particular currency is not defined in our system then for such country/countries the prices are shown in US Dollar.

Taxes and Duties

Taxes and duties are calculated according to your shipping destination and are borne by the customer.  Please note taxes and duties are chargeable as applicable.  Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.   Please note we are unable to advise the duty amount.

If the country of shipment is within India, all prices are shown inclusive of tax. All other countries are shown a price excluding taxes.

For more information, please write to us on customercare@aashniandco.com

Insurance

Aashni + Co insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Aashni + Co and transfer of responsibility in the same way.

Important Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 24- 48 hours with the exception of made to measure orders.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

FAQs

Use the Clothing, Accessories and Designers menu to navigate through the site. You can also shop by browsing our Blog or alphabetically by designer.

Once you have found an item you wish to purchase, select your size and click on the ADD TO SHOPPING BAG button underneath each item. Review the items in your shopping bag by clicking the SHOPPING BAG link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.

Click on PROCEED TO PURCHASE to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER ?

Register with us and you'll be able to enjoy the following benefits:

Track your orders and review past purchases.
Put in a request for bringing back the sold out size/items.
Add sold out items and products you love to your Wish List.
Preview our new collections and register your interest for your favorite pieces.
Be the first to know of latest promotions and offers and in-store events.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES AASHNI + CO ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and PayPal. All payments are processed through a secure checkout system. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.  If you need assistance in placing an order, you can call Customer Care on +91- 8375036648 (from a mobile or internationally), Mon- Friday 10am- 6 pm and Saturdays 1pm - 6pm.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.  You can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We will not accept returns or offer refunds for goods unless they are faulty.

If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.

In order to return faulty goods you must contact us at customercare@aashniandco.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

If we provide a refund we will pay it to the account you used to purchase the goods.

CAN I MAKE MY RETURNS TO AASHNI + CO FLAGSHIP STORE IN LONDON?

Aashni + Co flagship store is not liable to process returns for orders placed via the website. Aashni + Co Flagship store has their own Returns Policy. We request you to contact the store on +44 207 985 0155 or email info@aashniandco.com

CAN I USE MY ONLINE STORE CREDIT AT AASHNI + CO FLAGSHIP STORE?

All online store credits can only be used for purchases made online on aashniandco.com

CAN I PLACE AN ORDER VIA TELEPHONE?

It is possible to make an order by phone. Simply call a customer care representative on +91- 8375036648. After providing us with the details of the item you wish to purchase and your billing information, we will place your order and shall send you the invoice by email to complete the payment online.

STAY IN TOUCH

©2019 Aashni + Co