If nobody is available to take delivery, please contact us using the contact details at the top of this page to arrange an alternative delivery, Unless you and we agree otherwise, if we cannot deliver your goods.
6 Made-to-measure and altered garments
We produce made-to-measure garments and alterations to ready-made garments according to the specifications that you provide when you place your order. If you wish to change your specifications after we confirm your order you must contact us at firstname.lastname@example.org as soon as possible. If you contact us before the garments have been dispatched we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.
7 Returns or Exchanges
This clause 7 sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty. For this purpose, the customer needs to notify us within 7 days from the date of delivery.
If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery.
In order to return faulty goods you must contact us at email@example.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.
If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.
If we provide a refund we will pay it to the account you used to purchase the goods. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit.
8 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
9 Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
9.1.1 losses that:
(a) were not foreseeable to us when the contract was formed; or
(b) that were not caused by any breach on our part;
9.1.2 business losses.
Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.
10.1 We will try to resolve any disputes with you quickly and efficiently.
10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.
10.3 If you want to take court proceedings, the courts of India will have exclusive jurisdiction in relation to this contract.
10.4 Indian law will govern this contract and any claims or disputes arising out of or in connection with it (including non-contractual claims and disputes).
"Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We try to ensure that the information on this site is accurate and complete. But we do not promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the internet ensure they have up to date virus checking software installed. Your use of the site and its content grants no rights to you in relation to any intellectual property rights relating to the Content All such content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by national intellectual property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.
12 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
13 Our Right to Amend Terms
We reserve the right to change these terms at any time and we encourage you to revisit these terms periodically to ensure that you are at all times fully aware of our terms. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms. We may, with or without prior notice, terminate any of the rights granted by these terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.
14 Discounts & Promotions
Discounts differ on individual products and will be considered for final invoicing irrespective of material used for promotional purpose.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down / marked-up.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
15 Gift Card
Gift e-cards can be exchanged for purchase of products via our website only.
Gift e-card or e-vouchers cannot be exchanged for cash or refunded. You can only use your e-voucher once and the total value of the products you are purchasing must be equal to or greater than the value of the e-voucher. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card.
The gift card is valid for 6 (six) months from the date of issue. Neither the validity of gift cards shall be extended nor can new gift cards be issued against the expired/unused gift cards.In order to redeem the gift e-card, you will need the serial number appearing on the e-card at the time of purchase.
16 Indemnity & circumstances beyond control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control. A Force Majeure Events includes any act,event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following strikes, lock-outs or other industrial action: civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of Railways, Shipping, Aircraft, Motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks, the acts decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic. Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use out reasonable endeavors to bring the Force Majeure event to a close or to find a solution by with our obligations under the contract may be performed despite the Force Majeure Event.